Last updated: September 20, 2026
At House of Carnivores, we take care to grow, select, and package our carnivorous plants so they arrive in good condition. Because we sell live plants, our return and refund policies differ from those for ordinary retail products.
1. Our Live Plant Arrival Guarantee
If your plant arrives damaged or in poor condition, please contact us at houseofcarnivoresva@gmail.com within 24 hours of delivery or pickup.
Please include your order number, a brief description of the issue, and clear photographs of the affected plant and its packaging. Keep the packaging until we have reviewed the issue.
We will review your request and, where appropriate, offer a replacement or refund. If the same plant is unavailable, we may offer a comparable replacement with your agreement or a refund.
Minor cosmetic changes, such as a few damaged leaves or traps, may occur during shipping or acclimation and do not necessarily indicate that a plant is unhealthy. We will consider the plant’s overall condition when reviewing your request.
2. Incorrect or Missing Items
If you receive the wrong plant or an item is missing from your order, please email us within 24 hours of delivery or pickup.
Include your order number and a description of the issue, along with photographs where helpful.
We will review the issue and arrange an appropriate replacement or refund.
3. Returns
Because plants are living organisms and can be affected by transportation and changes in growing conditions, we generally do not accept returns for changes of mind after an order has been shipped or collected.
Please contact us before attempting to return a plant. Do not mail a live plant back to us unless we have specifically arranged a return with you.
4. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet been shipped or collected may be eligible for cancellation and a refund. Once an order has been dispatched, cancellation may no longer be possible.
For local pickup orders, please contact us if you need to reschedule your appointment.
5. Plant Care After Delivery
Carnivorous plants have specific requirements for water, light, growing medium, temperature, and, for some species, winter dormancy.
Please follow the care information provided with your plant or available on our website. We cannot guarantee a plant’s continued health after delivery because growing conditions and care are outside our control.
Our arrival guarantee addresses problems present when you receive your plant; it does not cover deterioration caused by unsuitable growing conditions or improper care after delivery.
6. Refund Processing
Approved refunds will generally be issued to the original payment method. The time it takes for a refund to appear in your account depends on your payment provider.
If a replacement is offered, we will contact you to confirm availability and delivery or pickup arrangements.
7. Your Rights
Nothing in this policy limits any rights or remedies available to you under applicable law.
8. Contact Us
For questions about an order, refund, replacement, or cancellation, please contact:
House of Carnivores
Email: houseofcarnivoresva@gmail.com
Website: https://houseofcarnivores.com