Last updated: September 20, 2026
House of Carnivores (“we,” “us,” or “our”) operates houseofcarnivores.com, an online store specializing in carnivorous plants. We are based in Arlington, Virginia.
This Privacy Policy explains what personal information we collect when you visit our website, place an order, create an account, or contact us; how we use and share that information; and how you can contact us about your privacy.
1. Information We Collect
Depending on how you interact with our website, we may collect:
- Contact information: Your name, email address, telephone number, and billing or shipping address.
- Order information: The plants and other products you purchase, order totals, payment status, shipping or pickup preferences, and communications relating to your order.
- Account information: If you create an account, we store information associated with your account, such as your name, email address, saved addresses, and order history.
- Payment information: Payment details needed to process your purchase. Payments are processed through third-party payment services. We do not receive or store your full payment card number on our website.
- Website and device information: Information such as your IP address, browser type, device information, and interactions with our website, which may be collected through cookies, website logs, and the services that operate our store.
- Information you provide voluntarily: Messages you send through our website or by email, plant-care questions, and information you submit when requesting customer support.
2. How We Use Your Information
We use personal information to:
- Process payments and fulfill orders.
- Arrange shipping, local pickup, or customer-arranged local delivery.
- Send order confirmations, receipts, shipping updates, and other communications related to your purchase.
- Respond to questions, requests, and customer-service inquiries.
- Manage customer accounts and maintain order records.
- Operate, maintain, secure, and improve our website.
- Detect and prevent fraud, unauthorized transactions, and other misuse.
- Meet applicable tax, accounting, and legal obligations.
We do not sell customer personal information in exchange for money.
3. Payments
We use WooPayments, which relies on Stripe’s payment-processing services, to accept online payments.
When you make a purchase, information necessary to process your payment may be shared with WooPayments, Stripe, and other parties involved in completing the transaction, such as your card issuer or bank.
These payment services may collect and process information according to their own privacy policies.
You can learn more here:
We receive payment confirmations and transaction information needed to manage orders, refunds, and payment disputes. We do not store your full payment card number on our website.
4. Shipping, Local Pickup, and Delivery
We use the information you provide at checkout to fulfill your order.
For shipped orders, we may share the recipient’s name, shipping address, telephone number, and other necessary delivery information with the shipping carrier or service provider.
For local pickup, we use your contact information to arrange a pickup appointment and communicate pickup instructions.
If you arrange for a courier to collect an order on your behalf, we may share the information necessary to identify and release your order to that courier.
5. Cookies and Website Technologies
Our website uses cookies and similar technologies to support essential store functions, including maintaining your shopping cart, enabling checkout, managing account logins, and remembering certain preferences.
WooCommerce may use cookies to keep track of cart contents and support the checkout process.
WordPress may also use cookies when registered users or website administrators log in.
You can manage cookies through your browser settings, although disabling certain cookies may affect shopping-cart, checkout, or account functionality.
We may introduce website analytics, such as Google Analytics, to better understand how visitors use our website and improve their shopping experience. Google Analytics is not currently enabled on our website. If we enable analytics, we will update this Privacy Policy to explain the information collected, how it is used, and the choices available to visitors. Where required, we will obtain consent before using nonessential analytics cookies.
6. Newsletter and Marketing Communications
We may offer an optional email newsletter in the future to share plant availability, care information, and occasional promotions.
If we introduce a newsletter, we will update this Privacy Policy to identify the email-marketing service we use and explain how subscribers’ information is collected and processed.
Subscribing to marketing emails will be optional. Placing an order will not automatically subscribe you to marketing communications.
7. Contact Forms and Customer Communications
If you contact us through our website or by email, we collect the information you provide so we can respond to your inquiry.
We may retain communications relating to orders, customer service, refunds, or disputes as reasonably necessary to operate our business and maintain appropriate records.
Please avoid sending payment card numbers or other sensitive financial information through email or website contact forms.
8. Comments and User-Submitted Content
If we enable comments on our website, we may collect the information entered in the comment form, along with technical information such as the visitor’s IP address and browser user-agent string, to help manage comments and detect spam.
If comments are enabled and we use Gravatar, an anonymized representation of your email address may be provided to that service to determine whether you have a profile image. Gravatar is operated by Automattic; see its Privacy Policy.
Please do not include private information in public comments or other publicly visible submissions.
9. Third-Party Services
We use third-party services to operate our website and fulfill orders. These may include:
- Hostinger, our website-hosting provider.
- WordPress and WooCommerce, which provide our website and online-store functionality.
- WooPayments and Stripe, which support payment processing.
- Shipping carriers and delivery providers, when needed to fulfill an order.
- Other service providers that help us maintain website security, operate contact forms, or provide customer support.
These providers may process personal information as necessary to provide their services, subject to their applicable agreements and privacy policies.
Our website may also contain links to other websites. We are not responsible for the privacy practices of websites we do not operate.
10. How Long We Keep Your Information
We retain order and transaction records for as long as reasonably necessary to operate our business, provide customer service, maintain accounting and tax records, resolve disputes, and meet applicable legal obligations.
If you create a customer account, we retain the information associated with that account while it remains active and as otherwise necessary for the purposes described above.
We retain customer communications for as long as reasonably necessary to address inquiries and maintain appropriate business records.
We do not keep personal information longer than necessary for these purposes, subject to applicable legal and operational requirements.
11. How We Protect Your Information
We use website security measures and payment-processing services intended to protect personal information.
However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
We encourage customers to use strong passwords and avoid sharing account credentials.
12. Your Privacy Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information we hold about you.
If you have a customer account, you may also be able to review or update certain account information directly through our website.
We will review privacy requests and respond as required by applicable law. Some information may need to be retained for legitimate business purposes or to comply with legal obligations, including tax, accounting, fraud-prevention, and transaction-record requirements.
You can unsubscribe from marketing emails at any time if you subscribe to a newsletter we introduce in the future.
13. Children’s Privacy
Our online store is intended for customers who are legally able to make purchases. We do not knowingly collect personal information directly from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us so we can review the situation and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, or privacy practices change.
When we make changes, we will post the revised policy on this page and update the “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy or how House of Carnivores handles personal information, please contact:
House of Carnivores
Email: houseofcarnivoresva@gmail.com
Website: https://houseofcarnivores.com